FAQ
Georilus FAQ
Welcome to the Georilus FAQ section! Here, we address some of the most common questions our customers have. If you don’t find the answer you’re looking for, please feel free to reach out to our customer support team.
1. What products does Georilus offer?
Georilus specializes in a curated collection of unique and stylish accessories, including jewelry, bags, and everyday essentials designed to enhance your personal style.
2. How can I place an order?
You can browse our collection on our website, select the items you want, and add them to your cart. Once you’re ready to check out, follow the prompts to complete your order.
3. What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
4. Do you offer international shipping?
Yes! Georilus ships worldwide, with a flat shipping fee of $7.50 for orders to Canada, the USA, and international destinations. Enjoy free shipping on orders over $100 to over 28 countries.
5. What is your return policy?
We offer a 30-day refund satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the product in its original, unused condition for a full refund.
6. How long does delivery take?
Delivery times vary depending on your location. Generally, you can expect your order to arrive within 15 to 27 days. Please allow additional time during peak seasons or holidays.
7. How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment.
8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately. We will work with you to resolve the issue promptly.
9. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.
10. How can I contact customer support?
You can reach our customer support team through the contact form on our website, email us at support@georilus.com, or connect with us on social media. We are here to help!
Thank you for choosing Georilus! We appreciate your support and look forward to serving you.